1WIN Privacy Policy

1WIN is committed to safeguarding the privacy of all users who access its online casino and sportsbook services in India. Personal data is collected and processed only for clearly defined purposes, using technical and organisational security measures that meet applicable standards. The platform operates in accordance with the data protection principles relevant to users in India, ensuring that all information gathered is used responsibly and with full transparency.

The following points summarise the key aspects of data collection and security practices:

• Identity Information – Full name, date of birth, and government-issued identification documents are collected during registration and verification.
• Contact Details – Email address, phone number, and residential address are gathered to facilitate account management and communications.
• Financial Data – Bank account details, payment card information, and transaction records are processed solely for the purpose of executing deposits and withdrawals.
• Technical Data – IP addresses, device identifiers, browser type, and operating system details are recorded to maintain platform security and detect fraudulent activity.
• Behavioural Data – Information on user activity, session duration, and feature usage is analysed to improve service quality and personalise the user experience.
• Verification Documents – Copies of identity and address proof documents are collected to comply with Know Your Customer (KYC) requirements.
• Encryption – All sensitive data transmitted between users and the platform is protected using industry-standard SSL encryption protocols.
• Access Controls – Personal data is accessible only to authorised personnel who require it for specific operational purposes.
• Data Minimisation – Only the minimum amount of personal data necessary for each stated purpose is collected and retained.
• Retention Policy – Personal data is stored only for as long as required by law or for the duration of the user’s active account, after which it is securely deleted.

Users in India hold the right to access the personal data held about them, request corrections to inaccurate information, and submit a request for deletion of their data under applicable circumstances. These rights may be exercised by contacting the platform’s designated support channel.

1WIN processes personal data in a manner consistent with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which form the primary legal framework governing data protection for online services in India.

Personal data collected from users in India is used exclusively for legitimate, clearly defined purposes that support the delivery, security, and improvement of platform services. The information gathered enables 1WIN to maintain accurate user accounts, process financial transactions, and fulfil obligations under applicable regulatory requirements. Data may also be used to communicate relevant updates, offers, and service-related notifications, subject to user preferences and applicable consent requirements. All processing activities are conducted on a lawful basis, either through explicit user consent or as required by legal and contractual obligations.

The following points outline the primary purposes for which collected data is used:

• Account Management – Personal data is used to create, verify, maintain, and administer user accounts on the platform.
• Transaction Processing – Financial information is used to facilitate deposits, withdrawals, and the accurate recording of account balances.
• Identity Verification – Documents and personal details are used to complete mandatory KYC checks and prevent fraudulent registrations.
• Customer Support – Contact information and account history are used to resolve user queries, disputes, and technical issues efficiently.
• Service Improvement – Behavioural and technical data is analysed to identify areas for platform enhancement and optimise the overall user experience.
• Marketing Communications – With user consent, contact details may be used to send promotional updates, bonus notifications, and relevant service announcements.
• Analytics – Aggregated and anonymised data is used to understand usage patterns and measure the performance of platform features.
• Fraud Prevention and Security – Technical and transactional data is monitored to detect, investigate, and prevent suspicious or unauthorised activity.
• Legal and Regulatory Compliance – Personal data is retained and disclosed as required to satisfy obligations under applicable Indian and international laws.
• Personalisation – User preferences and activity data are used to tailor content, game recommendations, and interface settings to individual users.

All data processing activities carried out by 1WIN are grounded in transparency and legality. No personal data is processed for purposes beyond those stated in this policy without obtaining fresh consent from the user, and all activities remain fully aligned with applicable data protection laws in India.

The 1WIN platform is intended exclusively for individuals who are 18 years of age or older. Access to the platform’s services, including account registration, deposits, and participation in any betting or gaming activity, is restricted to adults in accordance with applicable laws in India. The platform does not knowingly collect personal data from individuals under the age of 18.

Due to the nature of online services, the platform is not always able to independently verify the age of a user without the submission of appropriate identity documents. The following points outline the approach taken with respect to the protection of minors:

1. Age Restriction – All users must confirm that they are 18 years of age or older at the time of registration.
2. Document Verification – Age verification is conducted through the submission and review of government-issued identity documents during the KYC process.
3. Parental Requests – If a parent or legal guardian identifies that a minor has registered on the platform, they may submit a formal request to have the account and all associated data deleted.
4. Data Deletion – Upon receiving a verified parental or guardian request, the platform will promptly remove the account and all personal data associated with the minor.
5. Responsibility of the User – The platform relies on users to provide accurate age information at the time of registration and during any subsequent verification processes.
6. Reporting Mechanism – Parents or guardians who suspect a minor has gained access to the platform are encouraged to contact the customer support team immediately with supporting information.

Personal data collected from users in India may be transferred to and processed in countries outside of India where 1WIN’s affiliated entities, technology partners, and service providers operate. These transfers occur as a necessary part of delivering the platform’s services, maintaining infrastructure, and fulfilling contractual and regulatory obligations. By registering on and continuing to use the platform, users in India provide their informed consent to the potential cross-border transfer of their personal data. All third parties involved in such transfers are contractually required to maintain the confidentiality and security of the data they receive.

The following points provide further detail on how international data transfers are managed:

• Scope of Transfers – Personal data, including identity details, contact information, financial records, and technical data, may be transferred to servers or entities located outside India.
• Purpose Limitation – Data transferred internationally is used only for the purposes specified in this Privacy Policy and not for any other processing activity.
• Partner Obligations – All international partners and processors are bound by confidentiality agreements and data security requirements consistent with applicable standards.
• User Consent – Continued use of the platform constitutes acceptance of the possibility that personal data may be processed in jurisdictions outside of India.
• Security Assurance – Appropriate technical and organisational safeguards are applied to all data transfers to protect user information throughout the process.
• Regulatory Compliance – International transfers are conducted in a manner that takes into account the applicable data protection laws of both India and the recipient country.

This Legal Disclaimer forms part of the overall Privacy Policy and may alter or clarify the scope, interpretation, or practical effect of certain provisions contained within this document. The disclaimer becomes applicable from the moment a user accepts this Privacy Policy, whether through a signature, a digital acceptance mechanism, or by accessing and using the platform’s services. Users are advised to read this disclaimer carefully alongside the main body of the Privacy Policy.

The following points outline the key aspects of this disclaimer:

• Scope of Application – This disclaimer applies to all users who have accepted the Privacy Policy, regardless of the method of acceptance.
• Modification of Rules – The disclaimer may adjust the interpretation or practical effect of specific provisions in the Privacy Policy where required by law or operational necessity.
• No Warranty on External Compliance – The platform does not guarantee that its data practices will satisfy the requirements of every jurisdiction in which a user may reside, beyond those specifically addressed in this policy.
• Limitation of Liability – The platform’s liability in connection with data processing is limited to the extent permitted by applicable law in India.
• Policy Amendments – The platform reserves the right to update or amend this disclaimer at any time, with the most recent version superseding all prior versions upon publication.
• User Responsibility – It is the responsibility of each user to review this disclaimer periodically to remain informed of any changes that may affect their rights or obligations.

Cookies are small text files that are stored on a user’s device when they visit a website. These files allow the platform to recognise returning users, store preferences, and gather information about how the site is navigated. On the 1WIN platform, cookies are used for several operational purposes, including the collection of statistical data about site usage, analysis of user behaviour to identify patterns and areas for improvement, personalisation of the browsing experience based on individual preferences, and the ongoing enhancement of platform performance and content relevance. Cookies stored by the platform are retained for a period of up to one year from the date of the user’s last visit, after which they are automatically removed. Users may adjust their browser settings to manage or disable cookies, though doing so may affect the availability or functionality of certain platform features.

By accessing and using any service offered by 1WIN in India, including account registration, deposits, gaming, betting, or any other platform feature, users are deemed to have read, understood, and fully accepted the terms set out in this Privacy Policy. The most recent version of the Privacy Policy, as published on the platform, supersedes and replaces all earlier versions of the document in their entirety. Users are responsible for reviewing the policy periodically to remain informed of any updates or changes that may affect their rights, and continued use of the platform following any amendment constitutes acceptance of the revised terms.

Personal data collected from users in India may be disclosed to third parties in specific circumstances, including compliance with legal obligations, resolution of disputes, or fulfilment of contractual arrangements. Where third parties involved in data sharing are identifiable, they are listed or described on the platform. In cases where a specific third party is not individually named, users will be informed of the general purpose and scope of the data disclosure before or at the time of sharing. By providing personal data and continuing to use the platform, users consent to the sharing of their information with third parties as described in this section.

The following points outline the main circumstances and conditions under which personal data may be shared:

• Legal Obligations – Data may be disclosed to government authorities, regulatory bodies, or law enforcement agencies in India and abroad when required by applicable law.
• Dispute Resolution – Personal data may be shared with third parties, including arbitration bodies or legal representatives, when required to resolve a dispute involving a user’s account.
• Contractual Partners – Data may be shared with service providers, technology partners, and payment processors who support the delivery of platform services under binding confidentiality agreements.
• Fraud Prevention – Information may be disclosed to third-party security and verification providers to assist with the detection and prevention of fraudulent activity.
• Regulatory Compliance – Relevant personal data may be provided to licensing authorities or compliance bodies as required under the terms of the platform’s operating obligations.
• Business Transfers – In the event of a merger, acquisition, or restructuring of the operating entity, personal data may be transferred to the successor organisation, subject to equivalent data protection commitments.
• Analytics Providers – Anonymised or aggregated data may be shared with analytics service providers to support platform improvement activities.
• User Consent – In circumstances beyond those listed above, data will only be shared with third parties where explicit user consent has been obtained in advance.