Responsible Gaming

Every form of gambling carries an inherent risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely. Players are encouraged to approach betting as a form of entertainment, with a fixed budget and clear personal boundaries.

1WIN provides several tools to help players stay in control of their activity:

• Set a deposit limit. Decide in advance how much you are comfortable spending within a given time period.
• Use session time reminders. Track how long each gaming session lasts to avoid losing track of time.
• Take a break. A temporary self-exclusion option is available for players who need distance from the platform.
• Review your betting history. Regularly checking your account activity helps you stay aware of your spending patterns.
• Never chase losses. Attempting to recover lost funds by placing further bets is a high-risk behaviour that can escalate quickly.
• Play with disposable income only. Funds needed for essential expenses such as rent, food, or bills should never be used for gambling.
• Avoid gambling under emotional stress. Decisions made during periods of anxiety, frustration, or low mood are rarely sound financial decisions.

Responsible gambling is an ongoing practice. Using the available control tools consistently is the most effective way to protect your financial and emotional well-being.

Gambling addiction is a recognised psychological condition that can develop gradually. Being aware of the early warning signs allows for timely intervention before the situation becomes more serious.

The following indicators may suggest a problematic relationship with gambling:

• Spending more money or more time on betting than originally intended
• Persistent thoughts about gambling throughout the day
• Continuing to gamble despite repeated financial losses
• Borrowing money or selling possessions to fund betting activity
• Neglecting work, studies, or family responsibilities due to gambling
• Feeling restless, irritable, or anxious when attempting to reduce or stop gambling
• Using gambling as a way to escape stress, depression, or personal difficulties
• Lying to family members or close friends about the extent of gambling activity
• Failed attempts to cut back or stop gambling on multiple occasions
• Continuing to gamble despite negative consequences to relationships or finances

Gambling addiction is a serious condition. Recognising these signs in yourself or someone close to you is the first step toward seeking appropriate support.

• Acknowledge the problem. Accepting that gambling has become harmful is the necessary first step toward recovery.
• Use self-exclusion tools. 1WIN offers the option to temporarily or permanently restrict access to your account.
• Set strict financial limits. Place firm caps on deposits and wagers to prevent impulsive spending.
• Inform a trusted person. Sharing concerns with a family member or close friend creates a layer of accountability.
• Seek professional help. Therapists and counsellors who specialise in addiction can provide structured, evidence-based support.
• Remove access to gambling funds. Transferring control of finances to a trusted individual can reduce the temptation to place bets impulsively.
• Identify personal triggers. Stressful situations, specific locations, or emotional states that prompt gambling should be recognised and addressed.
• Replace gambling with other activities. Physical exercise, social engagements, and hobbies provide healthy alternatives.
• Join a peer support group. Connecting with others who have faced similar challenges can provide encouragement and practical guidance.
• Contact support services. Helplines and counselling organisations offer confidential assistance at no cost.

Recovery is a gradual process. Consistent use of these strategies, combined with professional support, significantly improves long-term outcomes.

Several organisations in India provide confidential support and professional guidance for individuals affected by gambling addiction. Reaching out to a dedicated service is a constructive and courageous step.

• iCall (Tata Institute of Social Sciences): A psychological counselling service offering support for behavioural addictions, including gambling. Available at icallhelpline.org
• Vandrevala Foundation Helpline: Provides 24-hour mental health support across India. Reachable at 1860-2662-345 or vandrevalafoundation.com
• NIMHANS (National Institute of Mental Health and Neurosciences): A premier mental health institution in Bengaluru offering outpatient and inpatient services for addiction-related conditions. Available at nimhans.ac.in
• Gamblers Anonymous India: A peer support fellowship for individuals seeking to stop compulsive gambling. Information available at gamblersanonymous.org
• Snehi India: A nonprofit providing emotional support and crisis counselling. Reachable at +91-44-24640050 or snehi.org
• The Live Love Laugh Foundation: Supports mental health awareness and connects individuals with professional resources across India. Available at thelivelovelaughfoundation.org

All services listed above are confidential. No referral is needed to access most of these resources.

Players who are concerned about their gambling habits or require assistance with account controls can contact the 1WIN support team directly. The support team is trained to handle sensitive enquiries with care and confidentiality.

The following channels are available for players in India:

• Live Chat: Available directly on the 1WIN website and mobile application for instant assistance
• Email Support: Players may send detailed enquiries to the official 1WIN support address listed in the Help section of the platform
• Help Centre: A dedicated section on the 1WIN website contains guidance on self-exclusion, deposit limits, and account controls

Support is available around the clock. Players are encouraged to reach out at any stage, whether they are seeking information about responsible gaming tools or require urgent assistance with their account.